Refund policy

Return & Refund Policy

At K & L Designs, all of our items are handmade in small batches. Because of this, all sales are final unless otherwise noted below.

Damaged Items

We take great care in packaging every order, but if your item arrives damaged, please contact us within 10 days of delivery at kandldesigns40@gmail.com. Your email must include:

• A description of the damage
• Photos clearly showing the damage to the item and packaging

Once reviewed and approved, we will issue store credit or send a replacement item at our discretion.

Non-Returnable Items

We do not accept returns or exchanges for:

• Items that have been used or removed from original packaging
• Items damaged due to misuse or normal wear
• Items reported outside the 10-day window

Questions?

If you have any concerns about your order, don't hesitate to reach out at kandldesigns40@gmail.com. We're happy to help!